All Deployments: Phone Call Delivery Issues to Chinese Numbers.
Incident Report for Sunshine 811
Resolved
This incident has been resolved.
Posted Apr 06, 2021 - 06:58 EDT
Update
[Comment from Opsgenie]Bill Heath acknowledged alert: "All Deployments: Phone Call Delivery Issues to Chinese Numbers."
Posted Apr 06, 2021 - 06:58 EDT
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We have received reports from multiple customers about issues authenticating using phone callback to Chinese numbers with Duo. We are currently investigating and will post an update once we have gathered more information.

Please check back here or subscribe to updates for any changes.] has changed as [We have identified the issue causing phone delivery issues to Chinese numbers on all of our deployments and are working to correct the issue as soon as possible.
Please, where possible, use alternative authentication methods, such as push or SMS.

Please check back here or subscribe to updates for any changes.]. " on alert: "All Deployments: Phone Call Delivery Issues to Chinese Numbers."
Posted Apr 06, 2021 - 01:39 EDT
Investigating
We have received reports from multiple customers about issues authenticating using phone callback to Chinese numbers with Duo. We are currently investigating and will post an update once we have gathered more information.

Please check back here or subscribe to updates for any changes.
Posted Apr 06, 2021 - 01:02 EDT