All Systems Operational

About This Site

Welcome to Sunshine 811's System Status Information Page.

This page is used to assist in communicating information regarding both planned and unplanned system performance and maintenance issues.

For additional status and uptime based on specific times during the past week, please visit http://statuscake.sunshine811.com

Uptime over the past 90 days. View historical uptime.
Primary Internet Service Provider Operational
90 days ago
100.0 % uptime
Today
Alternate Internet Service Providers Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Exactix Operational
90 days ago
99.96 % uptime
Today
IRTHNet Member Ticket Management System Operational
90 days ago
100.0 % uptime
Today
IRTHNet Positive Response System ? Operational
90 days ago
100.0 % uptime
Today
IRTHNet Outbound Transmission Queues ? Operational
90 days ago
100.0 % uptime
Today
Telephone Service ? Operational
90 days ago
100.0 % uptime
Today
Third Party Service Providers ? Operational
Squarespace Operational
Shopify Checkout ? Operational
Shopify Storefront ? Operational
StatusPage.io Email Notifications Operational
StatusPage.io SMS Notifications Operational
StatusPage.io Hosted Pages Operational
StatusPage.io Public Metrics Operational
GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice GoToMeeting Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Service Portal Operational
Opsgenie Public Website Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Email Notification Delivery Operational
Opsgenie SMS Notification Delivery Operational
Opsgenie Voice Notification Delivery Operational
Opsgenie Mobile Notification Delivery Operational
Opsgenie Heartbeat Monitoring Operational
Opsgenie Incoming Email Service Operational
Opsgenie Web Application Operational
Opsgenie Mobile Application Operational
Opsgenie Incoming Call Routing Operational
Test Component - Please disregard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 27, 2021
WAF-as-a-Service maintenance
Resolved - This incident has been resolved.
Jul 27, 10:48 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "WAF-as-a-Service maintenance"
Jul 27, 06:59 EDT
Investigating - We will be deploying new version which includes large changes to database schemas. During this maintenance window, configuration updates will propagate slower
Jul 27, 05:09 EDT
Jul 26, 2021
[Jira Service Management] Trying to reset password for Utilishpere
Resolved - This incident has been resolved.
Jul 26, 14:39 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[Jira Service Management] Trying to reset password for Utilishpere"
Jul 26, 11:51 EDT
Investigating - I tried resetting my password for Utilisphere, but the password that I received in my email is still coming back as incorrect.
Issue reopened
Jul 26, 11:50 EDT
Cloud to Cloud Backup Maintenance in US region
Resolved - This incident has been resolved.
Jul 26, 10:32 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Cloud to Cloud Backup Maintenance in US region"
Jul 26, 10:32 EDT
Investigating - We will be undergoing system maintenance at this time. Some customers in the US region may experience delays in backup and restore jobs during this time.
Jul 26, 10:31 EDT
[Jira Service Management] Trying to reset password for Utilishpere
Resolved - This incident has been resolved.
Jul 26, 08:32 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[Jira Service Management] Trying to reset password for Utilishpere"
Jul 26, 07:44 EDT
Investigating - I tried resetting my password for Utilisphere, but the password that I received in my email is still coming back as incorrect.
Jul 26, 07:39 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Barracuda Backup - Cloud UI Performance Issues
Resolved - This incident has been resolved.
Jul 23, 09:24 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Backup - Cloud UI Performance Issues"
Jul 23, 09:24 EDT
Investigating - We are currently investigating an issue causing the Barracuda Backup cloud interface to load slowly or not at all for some customers.
Jul 23, 09:16 EDT
Jul 22, 2021
GoToMeeting - Intermittently unavailable
Resolved - This incident has been resolved.
Jul 22, 15:15 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "GoToMeeting - Intermittently unavailable"
Jul 22, 13:35 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [Our engineers have implemented an alternate fix and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.] has changed as [We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.]. " on alert: "GoToMeeting - Intermittently unavailable"
Jul 22, 13:13 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [This issue has been identified to have been caused due to a third-party dependency and we are working on alternate solutions.

We will provide another update shortly.] has changed as [Our engineers have implemented an alternate fix and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.].
Statuspage incident component [GoToMeeting] status [major_outage] has changed as [operational]. " on alert: "GoToMeeting - Intermittently unavailable"
Jul 22, 12:38 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are actively investigating reports that some customers may be experiencing issues when trying to access GoToMeeting.

Our engineers are working to resolve the issue and will provide another update shortly.] has changed as [This issue has been identified to have been caused due to a third-party dependency and we are working on alternate solutions.

We will provide another update shortly.]. " on alert: "GoToMeeting - Intermittently unavailable"
Jul 22, 12:17 EDT
Investigating - We are actively investigating reports that some customers may be experiencing issues when trying to access GoToMeeting.

Our engineers are working to resolve the issue and will provide another update shortly.
Jul 22, 12:06 EDT
Jul 21, 2021
Cloud to Cloud Backup - US Region - Sporadic Job Aborts
Resolved - This incident has been resolved.
Jul 21, 07:07 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Cloud to Cloud Backup - US Region - Sporadic Job Aborts"
Jul 21, 07:07 EDT
Investigating - We identified an issue causing backup jobs to get aborted in the US region for some customers. A fix has been implemented and the system is being monitored.
Jul 20, 14:07 EDT
Jul 20, 2021
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Barracuda Email Encryption Service - CA, AU Regions
Resolved - This incident has been resolved.
Jul 16, 17:11 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Email Encryption Service - CA, AU Regions"
Jul 16, 17:11 EDT
Investigating - The Barracuda Email Encryption Service will undergo a scheduled system
maintenance on July 24, 2021 from 2:00 a.m. to 3:00 a.m. UTC. During
this period, encrypted email will be queued and the website will be
unavailable. This effects the Canada and Australian regions.
Jul 16, 12:49 EDT
We are investigating an issue causing slow backup jobs for some customers in UK region.
Resolved - This incident has been resolved.
Jul 16, 11:35 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "We are investigating an issue causing slow backup jobs for some customers in UK region."
Jul 16, 11:35 EDT
Investigating - We are currently investigating this issue.
Jul 16, 11:34 EDT
Jul 15, 2021
WAF-as-a-Service Infrastructure Maintenance
Resolved - This incident has been resolved.
Jul 15, 07:02 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "WAF-as-a-Service Infrastructure Maintenance"
Jul 15, 07:00 EDT
Investigating - During this maintenance window, we will be transitioning the following WAF-as-a-Service regions to a new deployment mode:

* UAE, Dubai (uaenorth)
* Hong Kong (eastasia)

During the transition, applications deployed to these regions will have their traffic diverted to the Backup Region selected on the Endpoints page. There will be no downtime, though you may experience slightly higher latency if the Backup Region you selected is further from your application servers.

Please contact Barracuda Support if you have any questions.
Jul 14, 19:25 EDT
Jul 14, 2021
[StatusCake] Coursettra status is Down
Resolved - This incident has been resolved.
Jul 14, 23:33 EDT
Investigating - Test Name: Coursettra
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Jul 14, 23:29 EDT
PST Export Disruption - UK Region
Resolved - This incident has been resolved.
Jul 14, 15:44 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "PST Export Disruption - UK Region"
Jul 14, 15:44 EDT
Investigating - We are investigating an issue with PST export jobs in the UK region. PST export jobs are either terminating early with an error or completing without any data. We will provide another update once the issue has been identified and we have started to implement a solution.
Jul 14, 14:54 EDT
Jul 13, 2021

No incidents reported.

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