All Systems Operational

About This Site

Welcome to Sunshine 811's System Status Information Page.

This page is used to assist in communicating information regarding both planned and unplanned system performance and maintenance issues.

For additional status and uptime based on specific times during the past week, please visit http://statuscake.sunshine811.com

Primary Internet Service Provider Operational
90 days ago
100.0 % uptime
Today
Alternate Internet Service Providers Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Exactix Operational
90 days ago
100.0 % uptime
Today
IRTHNet Member Ticket Management System Operational
90 days ago
100.0 % uptime
Today
IRTHNet Positive Response System ? Operational
90 days ago
100.0 % uptime
Today
IRTHNet Outbound Transmission Queues ? Operational
90 days ago
100.0 % uptime
Today
Telephone Service ? Operational
90 days ago
100.0 % uptime
Today
Third Party Service Providers ? Operational
Squarespace Operational
Shopify Checkout ? Operational
Shopify Storefront ? Operational
StatusPage.io Email Notifications Operational
StatusPage.io SMS Notifications Operational
StatusPage.io Hosted Pages Operational
StatusPage.io Public Metrics Operational
GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice GoToMeeting Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Service Portal Operational
Opsgenie Public Website Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Email Notification Delivery Operational
Opsgenie SMS Notification Delivery Operational
Opsgenie Voice Notification Delivery Operational
Opsgenie Mobile Notification Delivery Operational
Opsgenie Heartbeat Monitoring Operational
Opsgenie Incoming Email Service Operational
Opsgenie Web Application Operational
Opsgenie Mobile Application Operational
Opsgenie Incoming Call Routing Operational
Test Component - Please disregard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 21, 2021
Resolved - This incident has been resolved.
Apr 21, 10:22 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 21, 10:17 EDT
Investigating - We are currently investigating this issue.
Apr 21, 10:14 EDT
Apr 20, 2021
Resolved - This incident has been resolved.
Apr 20, 17:08 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [RESOLVED].
Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [This incident has been resolved.].
Statuspage incident component [Site Loading] status [degraded_performance] has changed as [operational].
Statuspage incident component [Site Editing] status [degraded_performance] has changed as [operational]. " on alert: "Elevated error rates when viewing or editing sites"
Apr 20, 14:46 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are currently investigating this issue.] has changed as [The issue has been identified and a fix is being implemented.]. " on alert: "Elevated error rates when viewing or editing sites"
Apr 20, 14:36 EDT
Investigating - We are currently investigating this issue.
Apr 20, 14:14 EDT
Resolved - This incident has been resolved.
Apr 20, 06:31 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "WAFaaS update"
Apr 20, 06:27 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage scheduled maintenance status [SCHEDULED] has changed as [COMPLETED].
Statuspage scheduled maintenance message [Urgent maintenance will be carried out on WAFaaS on 20th of April 2021, 7:00am -10:00am UTC. Software version of production databases will be upgraded by the WAFaaS team.

During the upgrade the UI might momentarily be unavailable.

Customer traffic will not be affected in any way and the applications would remain fully protected.] has changed as [The scheduled maintenance has been completed.]. " on alert: "WAFaaS update"
Apr 20, 04:12 EDT
Investigating - Urgent maintenance will be carried out on WAFaaS on 20th of April 2021, 7:00am -10:00am UTC. Software version of production databases will be upgraded by the WAFaaS team.

During the upgrade the UI might momentarily be unavailable.

Customer traffic will not be affected in any way and the applications would remain fully protected.
Apr 20, 01:57 EDT
Apr 19, 2021
Resolved - This incident has been resolved.
Apr 19, 12:55 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.] has changed as [We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.]. " on alert: "GoToMeeting - Intermittent issues with scheduling, locking and recording."
Apr 19, 09:55 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.] has changed as [Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.].
Statuspage incident component [GoToMeeting] status [degraded_performance] has changed as [operational]. " on alert: "GoToMeeting - Intermittent issues with scheduling, locking and recording."
Apr 19, 09:32 EDT
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are actively investigating reports that some GoToMeeting customers may be unable to lock meetings and enable cloud recording along with few scheduling issues with the endpoint.

Our engineers are working to resolve the issue and will provide another update shortly.] has changed as [Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.]. " on alert: "GoToMeeting - Intermittent issues with scheduling, locking and recording."
Apr 19, 09:22 EDT
Investigating - We are actively investigating reports that some GoToMeeting customers may be unable to lock meetings and enable cloud recording along with few scheduling issues with the endpoint.

Our engineers are working to resolve the issue and will provide another update shortly.
Apr 19, 08:32 EDT
Resolved - This incident has been resolved.
Apr 19, 07:38 EDT
Update - [Comment from Opsgenie]Alert API noted: "The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is passing " on alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 19, 07:38 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 19, 07:36 EDT
Investigating - We are currently investigating this issue.
Apr 19, 07:33 EDT
Resolved - This incident has been resolved.
Apr 19, 07:38 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[StatusCake] IRTHNet Positive Response status is Down"
Apr 19, 07:37 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 19, 07:31 EDT
Resolved - This incident has been resolved.
Apr 19, 07:38 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[StatusCake] IRTHNet Member Ticket Management status is Down"
Apr 19, 07:36 EDT
Investigating - Test Name: IRTHNet Member Ticket Management
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 30
Apr 19, 07:32 EDT
Resolved - This incident has been resolved.
Apr 19, 07:20 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 19, 07:15 EDT
Apr 18, 2021
Resolved - This incident has been resolved.
Apr 18, 02:34 EDT
Investigating - Test Name: Windstream Router - Maitland
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 18, 02:29 EDT
Apr 17, 2021
Resolved - This incident has been resolved.
Apr 17, 20:23 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] DNS - VMWare Horizon - AT&T DS3 status is Down"
Apr 17, 20:23 EDT
Investigating - Test Name: DNS - VMWare Horizon - AT&T DS3
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 20:16 EDT
Resolved - This incident has been resolved.
Apr 17, 19:32 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 17, 19:32 EDT
Investigating - We are currently investigating this issue.
Apr 17, 19:31 EDT
Resolved - This incident has been resolved.
Apr 17, 19:15 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 17, 19:14 EDT
Investigating - We are currently investigating this issue.
Apr 17, 19:13 EDT
Resolved - This incident has been resolved.
Apr 17, 18:40 EDT
Investigating - Test Name: DNS - IRTHNet
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 18:39 EDT
Resolved - This incident has been resolved.
Apr 17, 18:36 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] IRTHNet Member Ticket Management status is Down"
Apr 17, 18:36 EDT
Investigating - Test Name: IRTHNet Member Ticket Management
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 30
Apr 17, 18:31 EDT
Resolved - This incident has been resolved.
Apr 17, 18:31 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] VMware Horizon - vdi.sunshine811 status is Down"
Apr 17, 18:30 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 18:30 EDT
Resolved - This incident has been resolved.
Apr 17, 18:31 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] IRTHNet Positive Response status is Down"
Apr 17, 18:31 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 18:30 EDT
Resolved - This incident has been resolved.
Apr 17, 18:31 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 17, 18:28 EDT
Investigating - We are currently investigating this issue.
Apr 17, 18:26 EDT
Resolved - This incident has been resolved.
Apr 17, 18:28 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] Coursettra status is Down"
Apr 17, 18:28 EDT
Investigating - Test Name: Coursettra
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 18:26 EDT
Resolved - This incident has been resolved.
Apr 17, 18:12 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] DNS - IRTHNet status is Down"
Apr 17, 17:33 EDT
Investigating - Test Name: DNS - IRTHNet
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 17:33 EDT
Resolved - This incident has been resolved.
Apr 17, 18:12 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 17, 17:27 EDT
Investigating - We are currently investigating this issue.
Apr 17, 17:27 EDT
Resolved - This incident has been resolved.
Apr 17, 17:17 EDT
Investigating - Test Name: DNS - VMWare Horizon - AT&T DS3
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 17:12 EDT
Resolved - This incident has been resolved.
Apr 17, 17:17 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] Cisco AnyConnect VPN status is Down"
Apr 17, 16:23 EDT
Investigating - Test Name: Cisco AnyConnect VPN
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 16:17 EDT
Resolved - This incident has been resolved.
Apr 17, 16:57 EDT
Investigating - Test Name: DNS - VMWare Horizon - AT&T DS3
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 16:54 EDT
Resolved - This incident has been resolved.
Apr 17, 16:43 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] DNS - VMWare Horizon - AT&T DS3 status is Down"
Apr 17, 16:40 EDT
Investigating - Test Name: DNS - VMWare Horizon - AT&T DS3
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 16:39 EDT
Resolved - This incident has been resolved.
Apr 17, 16:03 EDT
Update - [Comment from Opsgenie]Alert API noted: "The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is passing " on alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 17, 16:02 EDT
Investigating - We are currently investigating this issue.
Apr 17, 15:58 EDT
Resolved - This incident has been resolved.
Apr 17, 14:07 EDT
Investigating - We are currently investigating this issue.
Apr 17, 14:06 EDT
Resolved - This incident has been resolved.
Apr 17, 13:36 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[DNSCheck]: The 'www3.callsunshine.com' DNS A record in the 'IRTHNet' record group is failing"
Apr 17, 13:36 EDT
Investigating - We are currently investigating this issue.
Apr 17, 13:36 EDT
Resolved - This incident has been resolved.
Apr 17, 12:47 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] DNS - VMWare Horizon - AT&T DS3 status is Down"
Apr 17, 12:47 EDT
Investigating - Test Name: DNS - VMWare Horizon - AT&T DS3
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 12:43 EDT
Resolved - This incident has been resolved.
Apr 17, 12:42 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] DNS - IRTHNet status is Down"
Apr 17, 12:41 EDT
Investigating - Test Name: DNS - IRTHNet
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 17, 12:41 EDT
Resolved - This incident has been resolved.
Apr 17, 02:04 EDT
Investigating - Test Name: Exactix - SSO Heartbeat
Status Code: 502
Status Text:
Check Rate: 60
Apr 17, 02:03 EDT
Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - This incident has been resolved.
Apr 14, 20:47 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Email Security Service - Database Maintenance AU Region"
Apr 14, 20:47 EDT
Investigating - We will be undergoing scheduled maintenance during this time.
Apr 14, 16:17 EDT
Resolved - This incident has been resolved.
Apr 14, 20:47 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Email Security Service - Database Maintenance UK Region"
Apr 14, 20:47 EDT
Investigating - We will be undergoing scheduled maintenance during this time.
Apr 14, 16:14 EDT
Resolved - This incident has been resolved.
Apr 14, 20:46 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Email Security Service - Database Maintenance DE Region"
Apr 14, 20:46 EDT
Investigating - We will be undergoing scheduled maintenance during this time.
Apr 14, 16:15 EDT
Resolved - This incident has been resolved.
Apr 14, 20:46 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Email Security Service - Database Maintenance US Region"
Apr 14, 20:46 EDT
Investigating - We will be undergoing scheduled maintenance during this time.
Apr 14, 16:19 EDT
Resolved - This incident has been resolved.
Apr 14, 20:46 EDT
Investigating - We will be undergoing scheduled maintenance during this time.
Apr 14, 16:19 EDT
Resolved - This incident has been resolved.
Apr 14, 07:16 EDT
Update - [Comment from Opsgenie]David Jolly acknowledged alert: "[StatusCake] IRTHNet Positive Response status is Down"
Apr 14, 07:12 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 14, 07:12 EDT
Resolved - This incident has been resolved.
Apr 14, 07:15 EDT
Investigating - Test Name: IRTHNet Member Ticket Management
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 30
Apr 14, 07:13 EDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Resolved - This incident has been resolved.
Apr 11, 18:46 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 11, 18:38 EDT
Resolved - This incident has been resolved.
Apr 11, 18:45 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 11, 18:37 EDT
Resolved - This incident has been resolved.
Apr 11, 18:41 EDT
Investigating - Test Name: IRTHNet Member Ticket Management
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 30
Apr 11, 18:39 EDT
Resolved - This incident has been resolved.
Apr 11, 12:10 EDT
Investigating - Test Name: IRTHNet Member Ticket Management
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 30
Apr 11, 12:04 EDT
Resolved - This incident has been resolved.
Apr 11, 12:06 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 11, 12:05 EDT
Resolved - This incident has been resolved.
Apr 11, 10:05 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 11, 10:04 EDT
Apr 10, 2021
Resolved - This incident has been resolved.
Apr 10, 17:15 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 10, 17:04 EDT
Resolved - This incident has been resolved.
Apr 10, 17:08 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 10, 17:06 EDT
Resolved - This incident has been resolved.
Apr 10, 11:27 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 10, 11:27 EDT
Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 13:32 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 9, 13:32 EDT
Resolved - This incident has been resolved.
Apr 9, 10:17 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 9, 10:17 EDT
Resolved - This incident has been resolved.
Apr 9, 09:36 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 9, 09:35 EDT
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 14:07 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 8, 14:07 EDT
Resolved - This incident has been resolved.
Apr 8, 11:19 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 8, 11:18 EDT
Resolved - This incident has been resolved.
Apr 8, 08:56 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 8, 08:56 EDT
Apr 7, 2021
Resolved - This incident has been resolved.
Apr 7, 19:14 EDT
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Mail Processing Delays in the US for Cloud Archiving Service"
Apr 7, 19:13 EDT
Investigating - Some Cloud Archiving customers in the US may experience delays in new archived email appearing in search results. We have identified the issue and are working to restore service to normal operating levels. At this time we expect the issue to be resolved within the next 24 hours.
Apr 7, 15:09 EDT
Resolved - This incident has been resolved.
Apr 7, 17:30 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 7, 17:29 EDT
Resolved - This incident has been resolved.
Apr 7, 15:58 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 7, 15:58 EDT
Resolved - This incident has been resolved.
Apr 7, 14:21 EDT
Investigating - Test Name: VMware Horizon - vdi.sunshine811
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 7, 14:16 EDT
Resolved - This incident has been resolved.
Apr 7, 10:53 EDT
Investigating - Test Name: IRTHNet Member Ticket Management
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 30
Apr 7, 10:52 EDT
Resolved - This incident has been resolved.
Apr 7, 10:52 EDT
Investigating - Test Name: IRTHNet Positive Response
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Apr 7, 10:51 EDT
Resolved - This incident has been resolved.
Apr 7, 06:56 EDT
Investigating - Intermittent traffic issues are detected since 6th of April, 16:01 UTC
Barracuda team is investigating the incident
Apr 7, 03:49 EDT