Delayed message exports and forwarding in BCAS
Update - [Comment from Opsgenie]System noted: "Statuspage incident impact [MINOR] has changed as [MAJOR]. " on alert: "Delayed message exports and forwarding in BCAS"
Jan 18, 15:28 EST
Investigating - Barracuda Cloud Archiving Service is currently experiencing an issue with message export (CSV and ZIP formats) and message forwarding operations in the US region. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.

We will provide another update once the issue has been identified and we have started to implement a solution.
Jan 18, 15:27 EST

About This Site

Welcome to Sunshine 811's System Status Information Page.

This page is used to assist in communicating information regarding both planned and unplanned system performance and maintenance issues.

For additional status and uptime based on specific times during the past week, please visit http://statuscake.sunshine811.com

Uptime over the past 90 days. View historical uptime.
Primary Internet Service Provider Operational
90 days ago
100.0 % uptime
Today
Alternate Internet Service Providers Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
Exactix Operational
90 days ago
99.99 % uptime
Today
IRTHNet Member Ticket Management System Operational
90 days ago
100.0 % uptime
Today
IRTHNet Positive Response System ? Operational
90 days ago
100.0 % uptime
Today
IRTHNet Outbound Transmission Queues ? Operational
90 days ago
100.0 % uptime
Today
Telephone Service ? Operational
90 days ago
100.0 % uptime
Today
Third Party Service Providers ? Operational
Squarespace Operational
Shopify Checkout ? Operational
Shopify Storefront ? Operational
StatusPage.io Email Notifications Operational
StatusPage.io SMS Notifications Operational
StatusPage.io Hosted Pages Operational
StatusPage.io Public Metrics Operational
GoToMeeting, GoToWebinar, GoToTraining, & OpenVoice GoToMeeting Operational
Jira Service Management Jira Service Management Email Requests Operational
Jira Service Management Service Portal Operational
Opsgenie Public Website Operational
Opsgenie Incident Flow Operational
Opsgenie Alert Flow Operational
Opsgenie Email Notification Delivery Operational
Opsgenie SMS Notification Delivery Operational
Opsgenie Voice Notification Delivery Operational
Opsgenie Mobile Notification Delivery Operational
Opsgenie Heartbeat Monitoring Operational
Opsgenie Incoming Email Service Operational
Opsgenie Web Application Operational
Opsgenie Mobile Application Operational
Opsgenie Incoming Call Routing Operational
Test Component - Please disregard ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 18, 2022

Unresolved incident: Delayed message exports and forwarding in BCAS.

Jan 17, 2022
[PRTG] [PRTG Network Monitor (HADES-02)] EKM Meter Data Amps 2 (HTTP XML/REST Value) Down
Resolved - This incident has been resolved.
Jan 17, 06:31 EST
Investigating - Last Message From Sensor : Node Amps_Ln_2 not found in xml result.
Jan 17, 06:08 EST
[PRTG] [PRTG Network Monitor (HADES-02)] EKM Meter Data Amps 1 (HTTP XML/REST Value) Down
Resolved - This incident has been resolved.
Jan 17, 06:31 EST
Investigating - Last Message From Sensor : Node Amps_Ln_1 not found in xml result.
Jan 17, 06:08 EST
[PRTG] [PRTG Network Monitor (HADES-02)] EKM Meter Data Amps 3 (HTTP XML/REST Value) Down
Resolved - This incident has been resolved.
Jan 17, 06:31 EST
Investigating - Last Message From Sensor : Node Amps_Ln_2 not found in xml result.
Jan 17, 06:09 EST
[PRTG] [PRTG Network Monitor (HADES-02)] EKM Meter Data Watts Total (HTTP XML/REST Value) Down
Resolved - This incident has been resolved.
Jan 17, 06:31 EST
Investigating - Last Message From Sensor : Node RMS_Watts_Tot not found in xml result.
Jan 17, 06:08 EST
Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
[StatusCake] Coursettra status is Down
Resolved - This incident has been resolved.
Jan 14, 20:24 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[StatusCake] Coursettra status is Down"
Jan 14, 20:24 EST
Investigating - Test Name: Coursettra
Status Code: 0
Status Text: Timeout / Connection Refused
Check Rate: 60
Jan 14, 20:21 EST
Jan 13, 2022
Barracuda Cloud Control Degraded Performance
Resolved - This incident has been resolved.
Jan 13, 12:01 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Control Degraded Performance"
Jan 13, 12:01 EST
Investigating - Customers may be experiencing intermittent connectivity or slow response times for Barracuda cloud services. Barracuda Engineering is aware and is working to restore full functionality for all customers.
Jan 13, 11:52 EST
Jan 12, 2022
ESS - US Quarantine Notification Delivery Issue
Resolved - This incident has been resolved.
Jan 12, 13:24 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "ESS - US Quarantine Notification Delivery Issue"
Jan 12, 13:24 EST
Investigating - Our engineering team is aware of an issue affecting quarantine notification delivery in our US region and saving schedules for said functionality. We are currently working on resolving the issue.
Jan 12, 13:23 EST
Jan 11, 2022
GoToWebinar - Issues with joining Simulive session, video uploads & accessing old recordings.
Resolved - This incident has been resolved.
Jan 11, 08:06 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "GoToWebinar - Issues with joining Simulive session, video uploads & accessing old recordings."
Jan 11, 08:06 EST
Investigating - On 01/11/2022, from 10:46 AM UTC until 11:23 AM UTC, GoToWebinar users would have experienced issues when trying to view existing recordings or upload videos. Users also may have faced issues joining simulive sessions.

Our engineers have corrected the issue and we confirm that all services are functional.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimise future recurrence.
Jan 11, 07:02 EST
Jan 10, 2022
LastPass - Unable to load the Webpage
Resolved - This incident has been resolved.
Jan 10, 09:32 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "LastPass - Unable to load the Webpage"
Jan 10, 09:32 EST
Update - [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are actively investigating reports that LastPass customers may be experiencing issues while attempting to load the webpage. Offline mode is available as a workaround for those experiencing issues.] has changed as [Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.]. " on alert: "LastPass - Unable to load the Webpage"
Jan 10, 09:16 EST
Investigating - We are actively investigating reports that LastPass customers may be experiencing issues while attempting to load the webpage. Offline mode is available as a workaround for those experiencing issues.
Jan 10, 08:57 EST
Jan 9, 2022

No incidents reported.

Jan 8, 2022
[Jira Service Management] Underground marked
Resolved - This incident has been resolved.
Jan 8, 08:50 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[Jira Service Management] Underground marked"
Jan 8, 08:36 EST
Investigating - 751 25th ave n
St Pete fl

Permit number 21-3001388
Jan 8, 07:59 EST
[Jira Service Management] Location for new slab
Resolved - This incident has been resolved.
Jan 8, 08:50 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "[Jira Service Management] Location for new slab"
Jan 8, 08:36 EST
Investigating - Building new garage need locations of underground

Location of project
751 25th ave n st Pete
Rear area of property
Jan 8, 08:24 EST
Barracuda Cloud Archiving Service Maintenance - US Region
Resolved - This incident has been resolved.
Jan 8, 05:24 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - US Region"
Jan 8, 05:24 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - US Region"
Jan 8, 05:24 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - US Region"
Jan 8, 05:23 EST
Investigating - We will be performing preventive maintenance on the Barracuda Cloud Archiving Service in the US region on Tuesday from 22:00 UTC to 23:00 UTC. We do not expect application downtime during this maintenance period.
Jan 7, 22:08 EST
Barracuda Cloud Archiving Service Maintenance - DE & Australia Region
Resolved - This incident has been resolved.
Jan 8, 05:24 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - DE & Australia Region"
Jan 8, 05:23 EST
Investigating - We will be performing preventive maintenance on the Barracuda Cloud Archiving Service in the DE and Australia regions on Wednesday from 17:00 UTC to 18:00 UTC. We do not expect application downtime during this maintenance period.
Jan 7, 21:55 EST
Barracuda Cloud Archiving Service Maintenance - Canada & UK Region
Resolved - This incident has been resolved.
Jan 8, 05:23 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - Canada & UK Region"
Jan 8, 05:23 EST
Investigating - We will be performing preventive maintenance on the Barracuda Cloud Archiving Service in the Canada and UK regions on Thursday from 17:00 UTC to 18:00 UTC. We do not expect application downtime during this maintenance period.
Jan 7, 22:04 EST
Jan 7, 2022
Barracuda Cloud Archiving Service Maintenance - Japan Region
Resolved - This incident has been resolved.
Jan 7, 21:48 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - Japan Region"
Jan 7, 21:48 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Barracuda Cloud Archiving Service Maintenance - Japan Region"
Jan 7, 21:48 EST
Investigating - We will be performing preventive maintenance on the Barracuda Cloud Archiving Service in the Japan region on Tuesday from 17:00 UTC to 18:00 UTC. We do not expect application downtime during this maintenance period.
Jan 7, 21:41 EST
Jan 6, 2022

No incidents reported.

Jan 5, 2022
Cloud to Cloud Backup - Delayed Job Starts For Some Customers in the US Region
Resolved - This incident has been resolved.
Jan 5, 13:52 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Cloud to Cloud Backup - Delayed Job Starts For Some Customers in the US Region"
Jan 5, 13:52 EST
Investigating - The issue has been identified and a fix is being implemented.
Jan 5, 13:32 EST
Jan 4, 2022
Cloud to Cloud Backup - Degraded Performance For Some Customers in the UK Region
Resolved - This incident has been resolved.
Jan 4, 11:35 EST
Update - [Comment from Opsgenie]Bill Heath acknowledged alert: "Cloud to Cloud Backup - Degraded Performance For Some Customers in the UK Region"
Jan 4, 11:35 EST
Investigating - The issue has been identified and a fix is being implemented.
Jan 4, 11:28 EST
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