[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED]. Statuspage incident message [We are continuing to monitor the US carrier outages causes degraded performance in telephony authentication (SMS, Phone calls).
As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. If you need to activate a user for Push, you can do so via email following the steps in this Knowledge Base article: https://help.duo.com/s/article/2170] has changed as [After continually monitoring the US carrier outages causing degraded performance in telephony authentication (SMS, Phone calls), we can confirm that all authentications have returned to normal levels.]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [operational]. Statuspage incident component [Phone Call Delivery] status [degraded_performance] has changed as [operational]. " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 15:56 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident message [We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated
Please check back here or subscribe here for further updates.] has changed as [We are continuing to monitor the US carrier outages causes degraded performance in telephony authentication (SMS, Phone calls).
As a workaround, please leverage one of our other support MFA methods including Push, Hardware Tokens, and Security Keys. If you need to activate a user for Push, you can do so via email following the steps in this Knowledge Base article: https://help.duo.com/s/article/2170]. " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 08:37 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 07:52 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 07:21 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING]. Statuspage incident message [The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.
Please check back here or subscribe to updates for any changes.] has changed as [We are seeing a gradual improvement in success rate as the Telephony providers are continuing to work on the issue. We will be monitoring the situation and keep you updated
Please check back here or subscribe here for further updates.]. " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 06:51 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 06:08 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident update request sent with no changes on fields " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 06:08 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident message [Our Engineering Team has identified the cause of the degraded VoIP and SMS service being an issue with the US telephony providers on our US deployments and are actively working to restore service.
Please check back here or subscribe to updates for any changes.] has changed as [The VoIP and SMS services are still degraded and our telephony providers are still working on a solution for the issue.
Please check back here or subscribe to updates for any changes.]. " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 05:38 EST
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We currently have a degraded state for VOIP and SMS delivery for US phone numbers, please prefer any other factor to authenticate. We have escalated with our providers
Please check back here or subscribe to updates for any changes.] has changed as [Our Engineering Team has identified the cause of the degraded VoIP and SMS service being an issue with the US telephony providers on our US deployments and are actively working to restore service.
Please check back here or subscribe to updates for any changes.]. " on alert: "Duo US deployments degraded service with telephony VoIP and SMS"
Posted Feb 22, 2024 - 05:07 EST
Investigating
We currently have a degraded state for VOIP and SMS delivery for US phone numbers, please prefer any other factor to authenticate. We have escalated with our providers
Please check back here or subscribe to updates for any changes.