LastPass - Issues with Admin Portal
Incident Report for Sunshine 811
Resolved
This incident has been resolved.
Posted Jun 27, 2022 - 15:58 EDT
Update
[Comment from Opsgenie]Bill Heath acknowledged alert: "LastPass - Issues with Admin Portal"
Posted Jun 27, 2022 - 15:58 EDT
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.] has changed as [We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.]. " on alert: "LastPass - Issues with Admin Portal"
Posted Jun 27, 2022 - 13:09 EDT
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [We are actively investigating reports that some LastPass business customers may have issues accessing admin portal. However, there is no impact to product functionality. Our engineers believe to have identified the issue.
As a workaround, customers can clear the browser cache & access their old admin link with same functionalities:

Our engineers are working to resolve the issue and will provide another update short.] has changed as [Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.].
Statuspage incident component [LastPass - Europe] status [degraded_performance] has changed as [operational].
Statuspage incident component [LastPass - United States] status [degraded_performance] has changed as [operational].
Statuspage incident component [LastPass - Australia] status [degraded_performance] has changed as [operational]. " on alert: "LastPass - Issues with Admin Portal"
Posted Jun 27, 2022 - 12:30 EDT
Investigating
We are actively investigating reports that some LastPass business customers may have issues accessing admin portal. However, there is no impact to product functionality. Our engineers believe to have identified the issue.
As a workaround, customers can clear the browser cache & access their old admin link with same functionalities:

Our engineers are working to resolve the issue and will provide another update short.
Posted Jun 27, 2022 - 12:07 EDT