Service migration for in-product help links

Incident Report for Sunshine 811

Resolved

This incident has been resolved.

Posted Jan 12, 2024 - 08:14 EST

Investigating

As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be conducting service maintenance on the following date and time (listed below). Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: January 16, 2024, from 4:00 PM to 5:00 PM UTC (11:00 AM EST to 12:00 PM EST)

Purpose: This maintenance is to support a service migration that will optimize and maintain system performance and stability.

What to expect: During this maintenance window, customers who access a "link.lastpass.com" link within LastPass may encounter a "404" error page with the message, "The link you clicked has been deleted or suspended" until the link has successfully been migrated to the updated service.

We would like to thank you for your patience and understanding during this time.

Posted Jan 11, 2024 - 14:41 EST