GoToMeeting - Intermittent issues with scheduling, locking and recording.
Incident Report for Sunshine 811
Resolved
This incident has been resolved.
Posted Apr 19, 2021 - 12:55 EDT
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.] has changed as [We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.]. " on alert: "GoToMeeting - Intermittent issues with scheduling, locking and recording."
Posted Apr 19, 2021 - 09:55 EDT
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.] has changed as [Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.].
Statuspage incident component [GoToMeeting] status [degraded_performance] has changed as [operational]. " on alert: "GoToMeeting - Intermittent issues with scheduling, locking and recording."
Posted Apr 19, 2021 - 09:32 EDT
Update
[Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We are actively investigating reports that some GoToMeeting customers may be unable to lock meetings and enable cloud recording along with few scheduling issues with the endpoint.

Our engineers are working to resolve the issue and will provide another update shortly.] has changed as [Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.]. " on alert: "GoToMeeting - Intermittent issues with scheduling, locking and recording."
Posted Apr 19, 2021 - 09:22 EDT
Investigating
We are actively investigating reports that some GoToMeeting customers may be unable to lock meetings and enable cloud recording along with few scheduling issues with the endpoint.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Apr 19, 2021 - 08:32 EDT