Desktop Authenticator Enrollment Degradation

Incident Report for Sunshine 811

Resolved

This incident has been resolved.
Posted Apr 30, 2026 - 17:06 EDT

Update

[Comment from Opsgenie]System noted: "Statuspage incident status [MONITORING] has changed as [RESOLVED].
Statuspage incident message [Mitigation actions have been implemented. The service has stabilized and recovery is underway. We will continue to monitor to ensure full resolution.] has changed as [The issue has been resolved. Services have returned to normal operation, and customers should no longer experience delays or failures.
We apologize for any inconvenience caused and thank you for your patience.].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational].
Statuspage incident component [Admin Panel] status [degraded_performance] has changed as [operational]. " on alert: "Desktop Authenticator Enrollment Degradation"
Posted Apr 30, 2026 - 14:07 EDT

Update

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [MONITORING].
Statuspage incident message [We are currently addressing an issue impacting desktop authenticator enrollments .A subset of customers may experience intermittent delays or failures during desktop authenticator enrollment. Mitigation actions are in progress and are helping to reduce impact. Core authentication, SSO, and delivery services  remain fully operational.] has changed as [Mitigation actions have been implemented. The service has stabilized and recovery is underway. We will continue to monitor to ensure full resolution.]. " on alert: "Desktop Authenticator Enrollment Degradation"
Posted Apr 30, 2026 - 13:57 EDT

Investigating

We are currently addressing an issue impacting desktop authenticator enrollments .A subset of customers may experience intermittent delays or failures during desktop authenticator enrollment. Mitigation actions are in progress and are helping to reduce impact. Core authentication, SSO, and delivery services  remain fully operational.
Posted Apr 30, 2026 - 13:54 EDT