US SMS delivery delays and failures

Incident Report for Sunshine 811

Resolved

This incident has been resolved.
Posted Aug 06, 2025 - 06:09 EDT

Update

[Comment from Opsgenie]System noted: "Statuspage incident impact [NONE] has changed as [MAJOR]. " on alert: "US SMS delivery delays and failures"
Posted Aug 06, 2025 - 04:09 EDT

Update

[Comment from Opsgenie]System noted: "Statuspage incident impact [MAJOR] has changed as [NONE]. " on alert: "US SMS delivery delays and failures"
Posted Aug 06, 2025 - 04:09 EDT

Update

[Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [RESOLVED].
Statuspage incident message [The issue has been identified and a fix is being implemented.] has changed as [The issue affecting SMS delivery to US phone numbers has been resolved. Services are now fully operational.].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational].
Statuspage incident component [SMS Message Delivery] status [partial_outage] has changed as [operational]. " on alert: "US SMS delivery delays and failures"
Posted Aug 06, 2025 - 04:06 EDT

Update

[Comment from Opsgenie]System noted: "Statuspage incident impact [MINOR] has changed as [MAJOR].
Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED].
Statuspage incident message [We have identified an issue causing SMS delivery delays and failures in the US. We are waiting for AT&T to fix the issues on their end.
During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.] has changed as [The issue has been identified and a fix is being implemented.].
Statuspage incident component [SMS Message Delivery] status [degraded_performance] has changed as [partial_outage]. " on alert: "US SMS delivery delays and failures"
Posted Aug 06, 2025 - 00:49 EDT

Investigating

We have identified an issue causing SMS delivery delays and failures in the US. We are waiting for AT&T to fix the issues on their end.
During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.
Posted Aug 06, 2025 - 00:40 EDT