Delayed message exports and forwarding in BCAS

Incident Report for Sunshine 811

Resolved

This incident has been resolved.

Posted Jan 19, 2022 - 07:05 EST

Update

[Comment from Opsgenie]Bill Heath acknowledged alert: "Delayed message exports and forwarding in BCAS"

Posted Jan 19, 2022 - 07:05 EST

Update

[Comment from Opsgenie]System noted: "Statuspage incident impact [MINOR] has changed as [MAJOR]. " on alert: "Delayed message exports and forwarding in BCAS"

Posted Jan 18, 2022 - 15:28 EST

Investigating

Barracuda Cloud Archiving Service is currently experiencing an issue with message export (CSV and ZIP formats) and message forwarding operations in the US region. Our engineers are currently working to identify the cause and get our services back online. We understand this has an impact on your business, and we are working to get you up and running as quickly as possible.

We will provide another update once the issue has been identified and we have started to implement a solution.

Posted Jan 18, 2022 - 15:27 EST