Power has been returned to our facility and we are currently working to restore all of our systems. We will post another update when we have additional information or when all systems have been returned to normal conditions.
Posted Aug 12, 2017 - 18:09 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 12, 2017 - 06:00 EDT
Scheduled
Sunshine 811 will be performing extended maintenance on the electrical systems at its facility on Saturday, August 12, 2017 starting at 6:00am eastern time and lasting approximately 8 to 9 hours.
This maintenance will involve a complete shutdown of the power for all systems including IRTH Internet Ticket Entry, IRTHNet Member Ticket Management and Positive Response Systems.
During this time, none of these systems will be available.
Internet Ticket Entry Users – if you normally enter tickets over the weekend, please make sure that this work is completed on Friday, or wait until Sunday to enter your tickets. If you use the IRTH System to access the Emergency Contact List, please export or print a copy of that list prior to Saturday Morning.
Positive Response System – Excavators – Please make sure that you have verified the positive response information for any work you plan to perform on Saturday prior to our 6:00am shutdown time.
Positive Response System – Members – Please make sure that you have uploaded all your responses prior to 6:00am and/or that you have a mechanism in place to resubmit any responses that may fail during our down time, prior to 11:59pm on Monday, August 14 or you may receive late notices.
IRTHNet Member Ticket Management – If you plan on processing tickets during the downtime on Saturday, please make sure you have downloaded, setup and tested the UtiliSphere Desktop application and synchronized all your tickets to your computer prior to 6:00am on Saturday morning. You can then work your tickets through the application and synchronize any activity after our systems have been brought back online.
Contract Locators – You should queue and deliver all response information after our systems have been returned to normal operation. If you are unable to queue the responses, you must resend any responses that may have errored out prior to 11:59pm on Monday, August 14 or your customers may receive late notices
Members – If you use contract locators, please pass this information along to them so that they will be aware that our systems will be down and they will not be able to provide positive response information to our systems during this down time. They should queue and deliver all response information after our systems have been returned to normal operation. If your contract locator is unable to queue the response, they must be prepared to resend any responses that may have errored out prior to 11:59pm on Monday, August 14 or you may receive late notices.
We will post updates to our system status page if there are any changes to the schedule along with any other significant updates become available at http://www.sunshine811.com under the System Status Option under the Resources Menu item, or at http://status.sunshine811.com. You may also subscribe to receive future system related updates at this location as well.
If, after the maintenance times, you have further difficulty accessing these systems or successfully transmitting your response data, please notify Sunshine 811 at (800) 651-6720 x4, support@sunshine811.com, or http://support.callsunshine.com as soon as possible.