All Systems Operational

About This Site

Welcome to Sunshine 811's System Status Information Page.

This page is used to assist in communicating information regarding both planned and unplanned system performance and maintenance issues.

For additional status and uptime based on specific times during the past week, please visit http://statuscake.sunshine811.com

Internet Service Operational
Primary Internet Service Provider Operational
Alternate Internet Service Providers Operational
DNS Services Operational
IRTH ? Operational
IRTH Internet Ticket Entry Operational
IRTH Positive Response (Telnet) Operational
IRTH Positive Response (Web 1.x) Operational
IRTH Positive Response (Web 2.x) Operational
Utilisphere ? Operational
IRTHNet Member Ticket Management System Operational
IRTHNet Positive Response System ? Operational
IRTHNet Outbound Transmission Queues ? Operational
Telephone Service ? Operational
Third Party Service Providers ? Operational
Squarespace Operational
Shopify Checkout ? Operational
Shopify Storefront ? Operational
PagerDuty Notification Delivery ? Operational
PagerDuty Web Application ? Operational
Datadog Alerting Engine Operational
Datadog API Operational
Datadog API Crawlers Operational
StatusPage.io Email Notifications Operational
StatusPage.io SMS Notifications Operational
StatusPage.io Hosted Pages Operational
StatusPage.io Public Metrics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Sage811 User Connections ?
Fetching
Utilisphere User Connections ?
Fetching
Past Incidents
Jun 25, 2017

No incidents reported today.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017
Resolved - All systems have been running as expected since the last update - we are changing the status of this issue to resolved.
Jun 19, 13:07 EDT
Monitoring - The failed hardware has been replaced and the storage system is performing all of the maintenance tasks that are required after being offline for a period of time - all systems are running as expected but it is possible you may periodically see slower than normal response times.

We will continue to monitor this incident through the weekend.
Jun 17, 01:24 EDT
Identified - We have identified a hardware failure in one of our storage nodes. This issue has been reported to the Hardware Vendor, a case has been opened and we are currently waiting on the dispatch of a technician and parts. We will provide our next update as soon as we hear back from the hardware vendor
Jun 16, 18:20 EDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017
Completed - The scheduled maintenance has been completed.
Jun 17, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:00 EDT
Scheduled - Sunshine 811 performs regular maintenance work on its systems the Saturday after the second Tuesday of every month between 8 a.m. and 5:00 p.m.

For additional information regarding how this maintenance may affect you, please visit our Technical Support Knowledge base Solution at http://ow.ly/gG3b307YAZx.

If, after the maintenance times, you have further difficulty accessing these systems or successfully transmitting your response data, please notify Sunshine 811 at (800) 651-6720 x4, support@sunshine811.com, or http://support.callsunshine.com as soon as possible.
May 26, 10:43 EDT
Jun 16, 2017
Resolved - This incident has been resolved.
Jun 16, 18:16 EDT
Update - We are currently working on identifying the issue that is causing the current outage.
Jun 16, 17:40 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 16, 17:13 EDT
Resolved - This incident has been resolved.
Jun 16, 08:38 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 16, 08:37 EDT
Resolved - This incident has been resolved.
Jun 16, 08:26 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 16, 08:25 EDT
Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017
Resolved - All systems continue to be operational - no further issues have been detected
Jun 12, 22:06 EDT
Monitoring - All systems appear to be back online - we are verifying that everything is functioning as expected and will continue to monitor all systems
Jun 12, 16:42 EDT
Investigating - We are currently experiencing issues across our entire network - we are investigating the issue and will provide an update as soon as more information becomes available.
Jun 12, 14:42 EDT
Resolved - This incident has been resolved.
Jun 12, 14:52 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 12, 14:51 EDT
Resolved - This incident has been resolved.
Jun 12, 14:49 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 12, 14:48 EDT
Resolved - This incident has been resolved.
Jun 12, 14:33 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 12, 14:26 EDT
Resolved - This incident has been resolved.
Jun 12, 06:34 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Jun 12, 06:33 EDT
Jun 11, 2017

No incidents reported.