All Systems Operational

About This Site

Welcome to Sunshine 811's System Status Information Page.

This page is used to assist in communicating information regarding both planned and unplanned system performance and maintenance issues.

For additional status and uptime based on specific times during the past week, please visit http://statuscake.sunshine811.com

Internet Service Operational
90 days ago
100.0 % uptime
Today
Primary Internet Service Provider Operational
90 days ago
100.0 % uptime
Today
Alternate Internet Service Providers Operational
90 days ago
100.0 % uptime
Today
DNS Services Operational
90 days ago
100.0 % uptime
Today
IRTH ? Operational
90 days ago
99.7 % uptime
Today
IRTH Internet Ticket Entry Operational
90 days ago
99.73 % uptime
Today
IRTH Positive Response (Telnet) Operational
90 days ago
99.63 % uptime
Today
IRTH Positive Response (Web 1.x) Operational
90 days ago
99.72 % uptime
Today
IRTH Positive Response (Web 2.x) Operational
90 days ago
99.72 % uptime
Today
Utilisphere ? Operational
90 days ago
99.55 % uptime
Today
IRTHNet Member Ticket Management System Operational
90 days ago
99.47 % uptime
Today
IRTHNet Positive Response System ? Operational
90 days ago
99.56 % uptime
Today
IRTHNet Outbound Transmission Queues ? Operational
90 days ago
99.63 % uptime
Today
Telephone Service ? Operational
Third Party Service Providers ? Operational
Squarespace Operational
Shopify Checkout ? Operational
Shopify Storefront ? Operational
PagerDuty Notification Delivery ? Operational
PagerDuty Web Application ? Operational
Datadog Alerting Engine Operational
Datadog API Operational
Datadog API Crawlers Operational
StatusPage.io Email Notifications Operational
StatusPage.io SMS Notifications Operational
StatusPage.io Hosted Pages Operational
StatusPage.io Public Metrics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Sage811 User Connections ?
Fetching
Utilisphere User Connections ?
Fetching
Past Incidents
Aug 18, 2017

No incidents reported today.

Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017
Resolved - This incident has been resolved.
Aug 14, 15:29 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 14, 15:28 EDT
Resolved - This incident has been resolved.
Aug 14, 09:23 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 14, 09:22 EDT
Resolved - After verification that all system are running properly this morning we are moving this incident to resolved.
Aug 14, 08:15 EDT
Monitoring - All systems are currently operational
Aug 13, 10:19 EDT
Identified - With the help of our maintenance providers, we have identified the issues that caused our servers to not return to operatioin as expected. We are currently working on getting fixes implemented and will begin bringing everyting back online shortly
Aug 13, 07:58 EDT
Investigating - We continue to work on restoring all of our systems. Currently all systems remain down.
Aug 13, 04:23 EDT
Aug 12, 2017
Completed - The scheduled maintenance has been completed.
Aug 12, 23:45 EDT
Update - Power has been returned to our facility and we are currently working to restore all of our systems. We will post another update when we have additional information or when all systems have been returned to normal conditions.
Aug 12, 18:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 EDT
Scheduled - Sunshine 811 will be performing extended maintenance on the electrical systems at its facility on Saturday, August 12, 2017 starting at 6:00am eastern time and lasting approximately 8 to 9 hours.

This maintenance will involve a complete shutdown of the power for all systems including IRTH Internet Ticket Entry, IRTHNet Member Ticket Management and Positive Response Systems.

During this time, none of these systems will be available.

Internet Ticket Entry Users – if you normally enter tickets over the weekend, please make sure that this work is completed on Friday, or wait until Sunday to enter your tickets. If you use the IRTH System to access the Emergency Contact List, please export or print a copy of that list prior to Saturday Morning.

Positive Response System – Excavators – Please make sure that you have verified the positive response information for any work you plan to perform on Saturday prior to our 6:00am shutdown time.

Positive Response System – Members – Please make sure that you have uploaded all your responses prior to 6:00am and/or that you have a mechanism in place to resubmit any responses that may fail during our down time, prior to 11:59pm on Monday, August 14 or you may receive late notices.

IRTHNet Member Ticket Management – If you plan on processing tickets during the downtime on Saturday, please make sure you have downloaded, setup and tested the UtiliSphere Desktop application and synchronized all your tickets to your computer prior to 6:00am on Saturday morning. You can then work your tickets through the application and synchronize any activity after our systems have been brought back online.

Contract Locators – You should queue and deliver all response information after our systems have been returned to normal operation. If you are unable to queue the responses, you must resend any responses that may have errored out prior to 11:59pm on Monday, August 14 or your customers may receive late notices

Members – If you use contract locators, please pass this information along to them so that they will be aware that our systems will be down and they will not be able to provide positive response information to our systems during this down time. They should queue and deliver all response information after our systems have been returned to normal operation. If your contract locator is unable to queue the response, they must be prepared to resend any responses that may have errored out prior to 11:59pm on Monday, August 14 or you may receive late notices.

We will post updates to our system status page if there are any changes to the schedule along with any other significant updates become available at http://www.sunshine811.com under the System Status Option under the Resources Menu item, or at http://status.sunshine811.com. You may also subscribe to receive future system related updates at this location as well.

If, after the maintenance times, you have further difficulty accessing these systems or successfully transmitting your response data, please notify Sunshine 811 at (800) 651-6720 x4, support@sunshine811.com, or http://support.callsunshine.com as soon as possible.
Jul 26, 13:37 EDT
Aug 11, 2017
Resolved - This incident has been resolved.
Aug 11, 20:19 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 11, 20:18 EDT
Resolved - This incident has been resolved.
Aug 11, 10:21 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 11, 10:20 EDT
Aug 10, 2017
Resolved - This incident has been resolved.
Aug 10, 19:52 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 10, 19:51 EDT
Aug 9, 2017
Resolved - This incident has been resolved.
Aug 9, 11:18 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 9, 11:17 EDT
Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017
Resolved - This incident has been resolved.
Aug 6, 19:18 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 6, 19:17 EDT
Resolved - This incident has been resolved.
Aug 6, 16:59 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 6, 16:58 EDT
Resolved - This incident has been resolved.
Aug 6, 15:53 EDT
Investigating - Our Automated Monitoring Systems have reported one or more errors that may be causing performance issues with our systems.

Appropriate personnel have been notified and we are currently investigating the issue.
Aug 6, 15:52 EDT
Aug 5, 2017

No incidents reported.

Aug 4, 2017

No incidents reported.